The client wanted to focus on its core business – operating the online platform – and needed a partner to handle the entire air freight logistics process, from arrival at the airport to final delivery. This required a logistics expert with specialised knowledge of customs and VAT regulations unique to each country.

Additionally, a seamless digital infrastructure was needed to map import and transport processes as well provide the end customer transparent updates about their shipment’s status.

Solution

MBS Logistics took over the entire customs clearance process for the air freight imports from China to Switzerland. A customised “injection solution” for customs clearance was implemented, which included the integration of IT systems for transmitting data to the customs office and reporting the customs status back to the client. The services provided by MBS Logistics included:

• Charter handling and ensuring the breakdown of built-up pallets (BUP)
• Handling upon arrival at Zurich Airport with passenger aircraft
• The entire customs clearance process at the airport
• Coordination and takeover of shipments from the ground handling agent
• Loading shipments onto trucks
• Managing delivery schedules
• Handling and communication in cases of delayed arrivals or damaged cargo
• Feeding tracking events into the customer’s system

Result

Thanks to the comprehensive and tailored solution provided by MBS Logistics, the client experienced significant business growth and successfully expanded into a new market. The optimised logistics process enabled the client to enhance customer satisfaction by consistently meeting delivery promises and providing transparent status updates. This not only strengthened existing customer relationships, but also attracted new customers through positive reviews.

MBS Logistics demonstrated its expertise in managing complex logistics and customs processes, offering the client the reliability, speed and transparency necessary to thrive in a competitive e-commerce market.